Development of a knowledge management framework within the systems context roberto biloslavo, faculty of management koper, 5 cankarjeva, 6000 koper max zornada, adelaide graduate school of business, 233 north terrace, adelaide email. About apqc apqc helps organizations work smarter, faster, and with greater confidence. Apqcs process classification frameworksm pcf is a taxonomy of crossfunctional. Identify the staff within each department, program, and school responsible for knowledge management 1. Apqc is the leading source for innovative thinking and the latest research in knowledge management km. A good model can integrate various elements and show relationships in a way that is much harder to do in writing. Apqc process classification framework cecil medium. But first, what are the components of a knowledge management framework. European guide to good practice in knowledge management. These fast learning processes, part of an integrated behavior. Knowledge from your cops is harvested and characterized for reuse in your knowledge assets so that it can be reused and adapted by fellow practitioners within that cop or across your organization. Read more about the implementation strategies below to determine your next steps.
Apqc process classification framework pcf crossindustry pdf version 6. May, 2017 the process classification framework was developed by apqc and its member companies as an open standard to facilitate improvement through process management and benchmarking, regardless of. Knowledge management provides context for content management by enabling the successful application of the content to todays issues. Apqcs unique structure as a memberbased nonprofit makes it a differentiator in the marketplace. This document will introduce a process framework and will document the workflow, roles, procedures, and. What are the best four components of knowledge management.
At the outset of all bpm projects participants should agree a standard convention and nomenclature. Apqc is the worlds foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management. Knowledge management is the key to survival of organizations in such an advanced economy. Supported by the right km methods and tools requirements have to be fulfilled to achieve improvements integration alignment of core activities with organizational processes and daily tasks. A knowledge management framework provides a guiding structure around the understanding, organizing, delivering, and disseminating of information that incorporates standard processes to use and maintain it over time.
Apqc 1996 organizational knowledge share create identify adapt collect organize. The guide provides brief, highlevel descriptions of knowledge management km tools with references to practical applications. Apqc process classification framework pcf education pdf version 3. Apqc knowledge management is a knowledgebase software solution that takes key pieces of knowledge and leverages them for success. Using business cases to establish a knowledge management framework key elements of a knowledge management business case using communities of practice to respond to strategic drivers the role of knowledge management in innovation carla odells presentation from apqcs 2007 km conference apqc knowledge base. History the process classification framework was originally envisioned as a taxonomy of business processes and a common language through which apqc member organizations could benchmark their processes. Apqc process classification framework pcf crossindustry. Knowledge management consulting method part 2 km frameworks. In the study by hoslapple and joshi, it is shown that none of the models that we have seen so far include all of the three specified dimensions. Applying knowledge management to oil and gas industry. Apqc process classification framework pcf education pdf. This section deals with knowledge management frameworks and models. A knowledge management framework and approach for clinical. The solution aims at mapping, creating, distributing, augmenting and improving your corporate knowledge.
With more than 550 member organizations worldwide, apqc provides the information, data, and insights organizations need to support decisionmaking and develop. Key to the success of communities is the support of the leadership in terms of time, investment, and resources to participate, maintain, and most. Pcf management apqc process classification framework. Apqc s process classification framework pcf is a taxonomy of business processes that allows organizations to objectively track and compare their performance internally and externally with organizations from any industry. The initial design involved apqc and more than 80 organizations with strong. Apqc is worlds foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management. Knowledge asset framework aims and the direction it is taking to address the knowledge management needs of knowledgeintensive organisations.
This paper highlights the importance of knowledge management by use of integrating knowledge management. Apqc process classification framework pcf education pdf version 7. Apqc a recognized leader in benchmarking, knowledge management, measurement, and quality programs, apqc helps organizations adapt to rapidly changing environments, build new and better ways to work, and succeed in a competitive marketplace. Apqcs levels of knowledge management maturity by cindy hubert and darcy lemons this article provides an overview of apqcs levels of knowledge management maturity, which are designed to be used in conjunction with apqcs road map to km results. Knowledge management digital process transformation a valuedriven approach ready, set, go.
Applying knowledge management to oil and gas industry challenges. Yale university knowledge management process 3 of 9 introduction purpose this document will serve as the official process of knowledge management for yale university. Knowledge management framework core knowledge activities cen, 2004 five core knowledge activities. Knowledge management framework by apqcarthur andersen 1996 source.
We help you combine all the knowledge management elements into a holistic knowledge management solution in line with our framework. Decades of expertise in this field have enabled apqc to build a massive and everevolving library of process classification frameworks pcf. This paper outlines in general terms key elements of a clinical knowledge management ckm framework to. Whether youre developing a km strategy or want best practices from organizations with longstanding km programs, apqc gives you access to an array of trusted resources and tools. Apqc s pcf was developed in the early 1990s by apqc and a group of members from a number. The process classification framework pcf is an open standard and is administered by apqc. Knowledge management and content management are interrelated at schlumberger. The process classification framework was developed by apqc and its member companies as an open standard to facilitate improvement through process management and benchmarking, regardless of. The knowledge management framework here, we will present a framework for knowledge management in the nhs, represented by the diagram in this slide.
The apqc process classification framework pcf framework the pcf framework was developed by apqc, a global resource for benchmarking and best practices, and its member companies as an open standard to facilitate improvement through process management and benchmarking, regardless of industry, size, or geography. The old saying that a picture paints a thousand words is very much applicable in this case. The learning processes enable you to capture knowledge and make sense out of it before, during, and after you execute or deliver. Based on findings, a new knowledge management framework has been proposed.
Ameapqc benchmarking cop virtual networking event july. The pcf identifies each process element using a unique 5digit reference number following the name of the process element i. Through over two decades of research on km, apqc has found that. A guide to managing knowledge public sector commission.
Schlumberger, a bestpractice partner in apqcs 2001 study managing content and knowledge, is a leading example. The framework draws together a number of related knowledge management themes that provide a consistent and coherent backdrop for us to describe. If you work with a computer in an airconditioned space that you feel freezing all the time, the usb heating pad can help. Originally created in 1992 by apqc and a group of members, the framework has experienced more than a decade of creative use by.
The strategy for km should link tightly to the enterprises business strategies and objectives and should identify business opportunities to apply knowledge sharing. Knowledge management apqc raytheon boeing lots of lessons. Apqc process classification framework pcf palmares. In todays information driven economy, the community demands a higher level of accountability from the public sector, while agencies are expected to adapt and innovate to improve the quality of service delivery. Whether youre developing a km strategy or want best practices from organizations with longstanding km programs, apqc gives you access to an array of trusted. Intro to apqcs process classification framework pcf youtube. It also forms the basis for a variety of projects related to business processes. Apqc process classification framework pcf palmares consulting. Framework for managing knowledge, content and documents. Dec 11, 2017 apqcs process classification framework pcf is a taxonomy of business processes that allows organizations to objectively track and compare their performance internally and externally with. A knowledge management km framework enhances knowledge gathering, sharing.
Knowledge management framework in a technology support environment mohd hasan selamat1, rusli abdullah1 and christi joseph paul2 universiti putra malaysia, serdang, selangor, malaysia summary knowledge management km is the latest managerial buzzword for improving the work processes and creating value for a firms operations and development. Knowing the state of your km capabilities is critical in strategy development. Continuous improvement using quality tools lightning session. Kyoratungye karemente, jennifer rose aduwo, emmanuel mugejjera and jude lubega in the new economic era, knowledge has become the primary source of wealth and consequently, the term knowledge economy or knowledge age. The framework from apqc has provided us with practical knowledge we can actually apply.
A knowledge management km framework enhances knowledge gathering, sharing, application, and retention within clinical development and enables the effective and successful implementation of a clinical quality management system qms. Apqcs knowledge management capability assessment tooltm can assess a km programs maturity and capabilities. Apqc research houston, tx 8,428 followers apqc is the worlds foremost authority in benchmarking, best practices, process improvement, and knowledge management. It is the worlds foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management. European guide to good practice in knowledge management frameworks on knowledge management 14 october 2002, brussels peter heisig head of competence center knowledge management.
Implementation resource guide the new edge in knowledge apqc. And finally, you need a clear and documented strategy for using km to. Apqcs process classification framework pcf is a taxonomy of. Apqcs levels of knowledge management maturity toolkits. Ameapqc benchmarking cop virtual networking event july 26, 2011 effective benchmarking glenn marshall supply chain quality. The need for effective knowledge management is compelling. Apqc has published a knowledge management framework. Overlayment of a process framework atop existing organizational structures or process models is accomplished through a mapping layer. Annual conference on knowledge management held in washington, d. The benefit of this structuring is a clear alignment of work to the model of the work without a translation layer. Integrating learning processes, communities of practice, knowledge assets, and enabling technology. How apqc members use apqc process frameworks block 5 friday value chains, policy busting and concept models key engineering techniques for escaping silos enhancing business value. The authors 2016 and approach for clinical development.
Global knowledge management frameworks and strategies. The levels of knowledge management maturity are integrated with apqcs stages. In april 2017, kmwg met for the first time and commissioned a stakeholder mapping exercise to understand how networks, alliances, and other initiatives are engaged in knowledge management related to universal health coverage uhc and health systems strengthening hss. The pcf identifies each process element using a unique 5digit reference number following the name of the process element. Apqcs levels of knowledge management maturity provide a road map for moving from immature, inconsistent knowledge management activities to mature, disciplined approaches aligned with strategic business imperatives. Pdf in the new economic era, knowledge has become the primary source of wealth.
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